Customer Service is So Important!
Tuesday, November 6th, 2007We have all heard about how important customer service is to a business. We have all also experienced bad customer service. Far too often people share the bad experiences. I’d like to share a good experience we heard about from one of BigWave’s customers recently.
We sent an email to one of our customers letting them know that during our routine error monitoring, we noticed that an error occurred for them. We sent them a patch as quickly as possible to resolve the error. The response we received back from them was:
“That sounds great!! Thanks for the EXCELLENT customer service!! [In general, customer service] is sure lacking these days, and so I definitely appreciate [it] more than most people. Excellent customer service is the one sure way to expand your customer base. You guys rock!!”
It is nice to hear when you are doing something right. Customer service is very important to us at BigWave, and we will continue to make it one of our top priorities. You can find out what more of our customers have said on our testimonials page. If you would like more information about BigWave, contact us today. We can not only help make your multi-site project management life a lot easier–we will also provide exceptional customer service.
